Getting Help & Support

Need assistance? We're here to help. Find the best way to get support for your questions and issues.

Most questions can be answered quickly by checking these resources:

Support Channels

Choose the support channel that best fits your needs:

Community Discord

Best for: General questions, community help, discussions

Join our active Discord community to chat with other users, share tips, and get quick answers to common questions.

Response: Usually within hours

2,500+ members

Free • All plans

GitHub Discussions

Best for: Technical questions, bug reports, feature ideas

Use GitHub for detailed technical discussions, bug reports, and feature requests. Great for searchable, long-form answers.

Response: 1-2 business days

Searchable archive

Free • All plans

Email Support

Best for: Account issues, billing, private matters

Send us an email for account-specific questions, billing inquiries, or issues that require private communication.

Response: 24-48 hours

support@mockbuilder.dev

Free • All plans

Priority Support

Best for: Urgent issues, production problems, dedicated help

Get faster response times and dedicated support from our team. Available for Pro and Enterprise plans.

Response: 4 hours (Pro) / 1 hour (Enterprise)

Dedicated Slack channel

Pro & Enterprise only

Plan	Channel	First Response	Business Hours
Free	Community (Discord/GitHub)	Best effort	24/7 (community)
Free	Email	24-48 hours	Mon-Fri, 9am-5pm EST
Pro	Email + Slack	4 hours	Mon-Fri, 8am-8pm EST
Enterprise	Dedicated Slack + Phone	1 hour	24/7 with on-call

* Response times are targets, not guarantees. We strive to respond as quickly as possible.

Help us help you by providing clear information:

Explain what you're trying to do, what you expected to happen, and what actually happened.

Provide step-by-step instructions so we can recreate the issue. This helps us diagnose faster.

Copy and paste any error messages, console output, or API responses you're seeing.

Mention your browser, operating system, plan type, and any relevant project settings.

Visual aids help immensely. Screenshot the issue or record a short video if possible.