Skip to main content
Mock API Builder
LearnAboutContact
Mock API Builder

Built for developers, by developers

LearnSupport / ContactPrivacy PolicyTerms of Service

© 2026 Mock API Builder. All rights reserved.

Learning Center
← Back to Dashboard
Learning Center
← Back to Dashboard
Learning Center/FAQ & Support/Getting Help
Support

Getting Help & Support

Need assistance? We're here to help. Find the best way to get support for your questions and issues.

Try These First

Most questions can be answered quickly by checking these resources:

Frequently Asked QuestionsTroubleshooting GuideQuick Start GuideBrowse All Documentation

Support Channels

Choose the support channel that best fits your needs:

Community Discord
Best for: General questions, community help, discussions

Join our active Discord community to chat with other users, share tips, and get quick answers to common questions.

Response: Usually within hours
100+ members
Free • All plans
GitHub Discussions
Best for: Technical questions, bug reports, feature ideas

Use GitHub for detailed technical discussions, bug reports, and feature requests. Great for searchable, long-form answers.

Response: 1-2 business days
Searchable archive
Free • All plans
Email Support
Best for: Account issues, billing, private matters

Send us an email for account-specific questions, billing inquiries, or issues that require private communication.

Response: 24-48 hours
support@mockapibuilder.io
Free • All plans
Contact Form
Best for: Bug reports, feature requests, general questions

Use the contact form to reach our team directly. We read every message and typically respond within 24–48 hours.

Response: 24–48 hours
Free • All users

Expected Response Times

ChannelFirst ResponseAvailability
Community (Discord/GitHub)Best effort24/7 (community)
Email24-48 hoursMon-Fri, 9am-5pm EST

* Response times are targets, not guarantees. We strive to respond as quickly as possible.

How to Get Better Help

Help us help you by providing clear information:

Describe the Problem Clearly

Explain what you're trying to do, what you expected to happen, and what actually happened.

Include Steps to Reproduce

Provide step-by-step instructions so we can recreate the issue. This helps us diagnose faster.

Share Error Messages

Copy and paste any error messages, console output, or API responses you're seeing.

Provide Context

Mention your browser, operating system, plan type, and any relevant project settings.

Include Screenshots

Visual aids help immensely. Screenshot the issue or record a short video if possible.

More Resources

Complete DocumentationStep-by-Step TutorialsBlog & UpdatesSystem Status
Previous: Known IssuesNext: Feature Requests